UKG TeleStaff Cloud – Automated Public Safety Scheduling Software | UKG (2024)

Centralized Scheduling

Central management supports real-time updates – and industry-specific needs such as static schedules, rotations, and daily assignments.

Minimum Staffing Requirements

Robust functionalities and roster alarms help maintain minimum staffing requirements, while ensuring consistent optimal coverage.

Vacancy Management

Automatically fills open shifts with qualified/available employees, considering fatigue rules, previous time worked, certification requirements, and policies. Notifications are made via text, email, or voice call.

Skills and Certifications

Employees are scheduled based on required skills, certifications, qualifications, and availability, while adhering to union, organization, and department policies.

Bidding Management

Streamlines bidding processes, enabling employees to easily bid on desired shifts, working locations, and days off according to business rules.

Extra Duty Events

Add-on module for planning, staffing, tracking, and invoicing extra duty events, to ensure optimal efficiency and cost recovery.

Employee Self-Service

Employees can complete various scheduling tasks, such as submitting time-off requests, trading shifts, picking up extra shifts, viewing the picklist, and more.

Request Management

Auto-approves compliant employee requests and notifies schedulers of any rule violations to ensure timely, compliant decisions.

Instant Access

Solution is HTML-5 compliant and can be viewed via web browser on any desktop, tablet, or smartphone, giving employees instant access to their schedules, anytime and anywhere.

Google Cloud SaaS Solution

True SaaS solution hosted on the Google Cloud for best-in-class security, scalability, accessibility, and reliability.

Integrations

Integrates with CAD, RMS, and payroll systems, which eliminates manual tasks, reduces errors, and streamlines data processes.

Reporting

Built-in, real-time reports featuring the most-requested metrics. Supports custom report creation using the open-source BIRT reporting engine.

Implementing public safety scheduling software can lead to significant efficiency improvements that include: streamlined scheduling processes, reduced administrative burdens, improved resource allocation, enhanced team communication and, better incident response times. It enables organizations to optimize their workforce management, ensuring that personnel are deployed where and when they are most-needed, enhancing their overall operational effectiveness.

It enhances coordination and communication by providing real-time updates and notifications to staff about their schedules. During critical situations, public safety scheduling software ensures that all team members are promptly informed of any changes or emergencies. Integrated communication tools within the software allow for instant alerts, facilitating quick dissemination of crucial information. This improves response times, ensures that the right personnel are in place, and maintains clarity and order during high-pressure scenarios.

Yes, it can help reduce labor and overtime costs in several ways. By efficiently managing staffing needs, UKG TeleStaff Cloud helps prevent both overstaffing and understaffing. The solution also ensures that shifts are filled according to predefined rules and policies, which helps avoid unnecessary overtime. Additionally, the software tracks hours worked, to ensure compliance with labor laws and contractual agreements, further aiding in the control of overtime expenses.

It supports the well-being and work-life balance of emergency service personnel by creating fair and equitable schedules that consider individual preferences, and allows for better management of time-off requests and shift swaps, giving personnel more control over their work schedules. The software can also help prevent burnout by ensuring compliance with rest periods and maximum working hours. This balanced approach to scheduling fosters a healthier work environment and improves job satisfaction among emergency service workers.

Highlight the key benefits of public safety scheduling software, such as improved efficiency, cost savings, and enhanced staff well-being. Present data on how the software can automate scheduling, reduce administrative workload, and minimize errors. Emphasize the potential for reducing labor and overtime costs through optimized scheduling. Showcase real-world examples of successful implementations in similar departments. Finally, address the long-term return on investment by outlining how the software supports better decision-making and operational readiness during critical situations.